I don't like the idea of delays or re-timed without having acknowledge customers first, and Airasia is doing that to me. Not until my friend told me that our Krabi flight on this coming August will be delayed, by triggering a search on their website. To her surprise, the timing has been changed and little did she realized that the Airlines did not update her with the latest timing and there comes the anxiety of my connecting flight back Singapore. In other words, I will have insufficient time to check-in on the spot / via kiosk and gotta do an online check-in 48 hours before.

Okay cut loose with the rants, their customer service HOTLINE is even worse! I was on the line for an hour and all I got was this little recorded response, "All our customer representative is busy at the moment, please stay on the line and we will entertain you shortly". Luckily my keyphone is able to sustain speaker tones and didn't heat my ears much. It just got frustrating waiting aimlessly!

Last Saturday, I went down to their Customer Service Center @ Peninsular Plaza (SG) and they told me there's a penalty fee incur for any changes made –

that would be S$75! It's their fault in the first place and they have no intention to make any amendments for me? Bull! I checked the flight from KL-SG and it was RM39 only. S$75 my foot!